PartyeShisha Online Shop

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Free Shipping on All Orders Over $75
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Free Shipping on All Orders Over $75
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Free Shipping on All Orders Over $75
On Order's Over €149 (Ireland Only)

Frequently Asked Questions.

01. The order

What exactly happens after ordering?

Orders are prepared and leave our warehouse within 48 working hours of payment being received. You will be notified via email when your item has been dispatched.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

02. Shipment

When do I receive my order?

Please allow up to 3-5 working days or arrival of goods. This can sometimes be sooner subject to the courier in your local area. For orders in Europe please allow for additional time.

What are your delivery charges?

Once goods are placed on the cart the delivery charges will appear. Any orders over €100 will entitle customers to free delivery.

Please note: Free Delivery only applies to orders below 5kg (Weight Based Shipping)

What exactly happens after ordering?

Orders are prepared and leave our warehouse within 48 working hours of payment being received. You will be notified via email when your item has been dispatched.

Do you offer collection services?

We require 24 – 48 hours to process your order for collection at our Shisha Bar by appointment only. We are based in PartyeShisha Dublin 1.

03. Wholesale

Do you offer wholesale?

Yes we do. We work with retailers and wholesalers and can provide wholesale requests to suits your needs.  Just contact us for more information and we will provide you with a package that suits your needs.

Do you deliver to Europe?

For Europe orders please contact us directly at: sales@partyeshisha.ie

Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

04. Returns, exchanges and complaints

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

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